Claims & Exchange

🛡️ Warranty & Defect Policy

Subject to the conditions and exclusions below, our footwear is protected against defects in materials and/or workmanship for 30 days from the original date of purchase. An original receipt or valid proof of purchase is required.

If you believe the product has a manufacturer’s defect, please notify us and return the item to the place of purchase within 10 days.

Manufacturing defects include, but are not limited to:

• Broken hardware, heels, broaches, or beads

• Malfunctioning zippers

This guarantee does not cover:

• Normal wear and tear

• Dye transference

• Accidental damage or misuse

• Alterations, service, or repairs by third parties other than WalkEaze

📦 Note: Customers are responsible for shipping costs when returning defective items for repair or replacement.

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🔁 Return & Exchange Policy

📋 Submit a Claim or Feedback

To fill out a claim or submit feedback, please scan the QR code provided on your purchase slip.

Once submitted, our Customer Service Team will contact you within 24 hours.

Thank you for helping us improve your experience with WalkEaze!

Please review the following policies before making a purchase:

• ❌ No Refunds / No Returns

• 🔁 Exchanges are allowed within 10 days from the purchase or invoice date

• 🎨 Color Variation Disclaimer: Slight color or texture variations may occur due to differences in screen settings and photography lighting. Exchanges will not be accepted for these reasons.

• 🧾 No Exchange Without Claim ID & Invoice – applicable both in stores and online

• 📦 Online Exchanges (within Pakistan):

  • Customers may exchange products via any nearest outlet

  • Or return them by courier after providing the CN# on WhatsApp: +92 331 327 4466

• 🔄 Products sent for exchange will be processed within 3–5 business days, After receiving the product, a new tracking number will be shared upon dispatch

  • 🚫 Sale items are strictly non-refundable and non-exchangeable

• 🛑 Used items will not be accepted for exchange under any circumstances
  
  
  How to Request an Exchange
  

📞 Call Us

021-34392251
021-34392252

💬 WhatsApp Us

0331 327 4466

📧 Email Us

Estore@walkeaze.com

🕒 Working Hours

Monday to Saturday: 10:00 AM – 10:00 PM
Sunday: Holiday

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🧴 Fragrance Exchange Policy

We know choosing a fragrance online isn't easy. If your scent isn't right for you, you can exchange it. This policy applies to fragrances purchased online at walkeaze.com only.

When You Can Exchange

• You don't like the scent, or you're not satisfied with its lasting power.

• Your exchange request is raised within 3 days of delivery.

• Once approved by our Customer Service Team, you have a further 7 days to complete the exchange.

Conditions

• At least 90% of the fragrance must remain in the bottle.

• The bottle and its original packaging (box) must be included and in original condition — not damaged, tampered with, or replaced.

• The fragrance may be exchanged for another fragrance only — not for footwear, bags, accessories, or cash.

• Fragrances purchased on 25% or 50% off are not eligible for exchange.

• No exchange without a Fragrance Claim Number issued by our Customer Service Team.

How to Exchange

Step 1 — Contact us first

Call or WhatsApp our Customer Service Team, Monday to Saturday, 10:00 AM – 10:00 PM. Our team will verify your order and issue your Fragrance Claim Number.

• Call: 021-34392251 / 021-34392252

• WhatsApp: 0331 327 4466

• Email: Estore@walkeaze.com

Step 2 — Choose how to exchange

• At a Walkeaze outlet: Visit your nearest outlet with your airway bill and the fragrance. Our store team will confirm your claim with Customer Service and process the exchange there and then.

• By courier: If there is no Walkeaze outlet in your city, send the fragrance back to us. Return shipping is at your own cost, and your replacement fragrance will be sent free of shipping charges.

Please Note

Exchanges are processed only against an approved Fragrance Claim Number, so please contact us before visiting a store. This policy applies to online orders only and is not available against an in-store purchase invoice. Fragrances received outside these conditions will be returned to the customer and the exchange will not be processed.

🤝 Our Commitment

Your relationship with WalkEaze is truly valued. We’re committed to providing you with the highest level of customer service. Your feedback is important to us, as it helps us continually improve your experience.